Privacy Policy

This privacy policy explains how Reliance Safety Ltd ("we", "us", "our") collects, uses, and protects your personal data when you visit our website or use our services. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Reliance Safety Ltd is a fire safety consultancy providing fire risk assessments, fire safety strategies, and consultancy advice.

• Data Controller: Reliance Safety Ltd
• Registered address: 71-75 Shelton Street, London WC2H 9JQ
• Contact email: hello@reliancesafety.co.uk
• ICO registration number: ZB710048

2. What personal data we collect

Depending on how you interact with us, we may collect:

• Contact details: name, email address, phone number, company/organisation name
• Enquiry and correspondence data: details you provide when requesting a quote, asking a question, or instructing us for consultancy work
• Site and property information: where relevant to a fire risk assessment, fire strategy or fire safety consultancy services, details about a building or site (this may include information about occupiers, though we minimise personal data collected about third parties where possible)
• Website usage data: IP address, browser type, pages visited, and cookies
• Payment and invoicing details: where you engage us for paid services

We do not knowingly collect special category data (e.g. health, ethnicity) unless it is incidentally relevant to a site assessment (e.g. disabled refuge provisions), in which case it is handled under strict confidentiality.

3. How we use your data

We use your personal data to:

• Respond to enquiries and provide quotes
• Deliver fire risk assessments, fire safety strategies, and consultancy services
• Manage contracts, invoicing, and client records
• Comply with legal and regulatory obligations (e.g. under the Regulatory Reform (Fire Safety) Order 2005)
• Improve our website and services
• Send service-related communications (and marketing only where you have consented)

4. Legal basis for processing

We rely on the following legal bases under UK GDPR:

• Contract: where processing is necessary to perform a contract with you (e.g. carrying out a fire risk assessment)
• Legitimate interests: for responding to enquiries, improving our services, and business administration
• Legal obligation: where we must retain or report information for regulatory compliance
• Consent: for marketing communications, which you can withdraw at any time

5. Sharing your data

We do not sell your personal data. We may share it with:

• Subcontractors or associate consultants working on a project, under confidentiality obligations
• Professional bodies or regulators where legally required
• IT and software providers who support our business operations (e.g. cloud storage, email hosting) - all under data processing agreements
• Insurers, in the event of a claim or dispute

We do not transfer personal data outside the UK unless adequate safeguards (such as Standard Contractual Clauses) are in place.

6. Data retention

We retain personal data only as long as necessary for the purposes it was collected, including to satisfy legal, accounting, or reporting requirements. Fire risk assessment records and related client correspondence are typically retained for 6 years to support professional indemnity and regulatory obligations, after which they are securely deleted.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Restrict or object to certain processing
• Data portability
• Withdraw consent at any time (where consent is the legal basis)
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at hello@reliancesafety.co.uk.

8. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.

9. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact:

Email: hello@reliancesafety.co.uk